Shipping & Delivery
Standard Delivery – £5.00 ( 3-5 working days )
Next day Delivery – £7.95 ( Royal Mail Special Delivery )
International Delivery – EU £11 / Rest of world £13 ( Up to 10 working days )
Martha Rose is not obliged to send any goods until all payments have been received.
Subject to clearance of payment we aim to dispatch orders on the same working day if your order is received before 3pm. Orders placed over the weekend will be dispatched on next working day. If an item becomes out of stock or there is an error on our website, we will contact you via email.
We aim to keep to these dispatch dates/ delivery dates as stated but accept no responsibility for any delays caused by Royal Mail or other delivery services.
Martha Rose offers free delivery on UK orders over £150.
If you have any queries, please contact us.
Martha Rose offers worldwide delivery via Royal Mail international service.
Any customs or import duties applied to your package once it reaches your destination country will be your responsibility, as we have no control over these.
Refunds & Exchanges
Please take care when unpacking your items. Also please ensure that knickers are tried on over your own lingerie.
If you are not entirely happy with your purchase, we will offer a refund or exchange within 14 days of receipt. All items must be returned in their original condition, all tags attached, unworn and in original packaging. We will not accept items that have been worn or washed.
Drop us an email with your order number, reason for return and if a refund or exchange is wanted. We will email you the address to send your return to. When posting back to us, we advise for you to send it recorded post as we cannot be held responsible for items lost in transit. Once return has been received & checked by Martha Rose, we will issue the refund or send out the exchange. This should be no longer than 2 working days.
You have the legal right to cancel your order. This means if you change your mind or decide for any other reason that you do not want to receive the product, you can notify us of your decision through our contact page. In the subject please state ‘Cancellation’ and include your order number in the information. Your legal right to cancel an order starts from the date of the dispatch confirmation, which is when the contract between us is formed. If you wish to cancel your order you must notify us of this within 14 days after the day on which delivery was made.